How to Manage Subscriptions?
When will I be charged?
Your first order will be charged immediately, just like a normal order. Recurring orders will be charged on the 5th of each month.
How often will I get a new subscription box?
A new candle scent will ship to your around the 15th.
How do I manage my shipping and billing info?
You can manage your subscriptions by logging into your account on our shop. Please make sure you create an account with the same email you use to purchase items. Click on "Manage Subscriptions" to change your address, billing information and see upcoming deliveries.
If you move or get a new credit card, remember to update your info! Please contact us if you need any assistance.
How do I cancel/re-activate my subscriptions?
You can manage your subscriptions by logging into your account on our shop. Please make sure you create an account with the same email you use to purchase items. Click on "Manage Subscriptions" and then "Subscriptions" to turn them on or off.
Subscriptions can be cancelled or started up again as you wish! Please contact us if you need any assistance.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We offer free shipping on orders over $45.00 to anywhere in the Unite States. Otherwise, we offer a flat shipping rate of $7.25 on all orders under $45.00. Shipping rates will automatically be applied at checkout.